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Online Audience Optimization (OAO): What Is It? And Why?

by Joe Schaefer No Comments February 13, 2014

Just as you got used to the terms SEO and SEM something “new” comes along. Well in reality this is not new, but it’s finally getting more discussion. Take ‘online audience optimization’ for example. SEO for SEM is about optimizing your pages for search engines. OAO is about going beyond getting traffic. Traffic is great, but not if it’s not your ideal, targeted, converting audience. Traffic is a goal, but conversions should be the goal.

Know Your Audience (or Else You’re Wasting Time)

Many SEOs have been harping (in a good way) on this for quite some time, but it seems some people still aren’t listening. Your audience is why you are here, your audience is why you make your products or perform your service. Everything you do should start with knowing your audience. Your audience, not search engine technology, dictates your products, services and actions.

Show Your Audience You Care (Not hugs, but Value)

Beyond knowing your audience, you should demonstrate that you care about their needs, thoughts and opinions. If you are clear about your goals when it comes to your audience and the benefits you provide them (and you are providing clear benefits), then the audience you go after will feel emotional about your offerings. They will feel a connection that maybe they can’t quite identify but it’s there nonetheless. Spending money is an emotional thing, connect to those strings and people are more likely to convert with less of a wall to climb.

YOU WANT TO WIN HEARTS AND MINDS, NOT TRAFFIC

Stop Focusing on Technology (Start Focusing on Knowledge)

Keywords and search terms do matter, that’s clear, but they should not be your only focus. Many online marketers forgot about that in the race to the first page of results based on search engine technology and Google ‘guidelines’. This is why Google, in their race to do their job for their customers, which is to return high quality relevant search results, keep changing things on us. As soon as you learn how to reach your goals, they change the algorithm because it just might work to well. Stop worrying about the algorithm and focus instead on your customers, future customers, and their needs. People want their needs met — this is an age-old, imprinted in their being, sub-conscious constant.

Invite Audience Participation (Involve them!)

This can happen on both social media and your website. When you study your metrics look at the time spent on your website and the bounce rate. These are two important indicators that you’re not really speaking to your audience clearly enough. Encourage engagement to get them to stick around, and not leave. Ask for their opinion, conduct a poll, start a discussion with a controversial blog post. Ask them what they think.

Let Go of Keyword Density (Can We Please?)

You still do want to try to use keywords in the names of your titles, on your URLs and in headers, but you really don’t need to worry about using keywords inside the text as much as you used to. Use them naturally and your audience will respond better.

This isn’t to say that SEO is as dead as some are saying. But, it is to say that it’s time to put our focus where it should have been all along and that is on the audience. Before we had search technology, marketing focused on studying the audience and their needs and then creating advertising and marketing that appealed to that audience. SEO used in conjunction with remembering the audience and their needs will go a lot farther than focusing on just on-page and technical best-practices.

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